Shipping Policy
SHIPPING POLICY
Last Updated: February 18, 2026
At Marwari Food, we strive to deliver fresh, authentic Bikaneri Besan Ki Puri to your doorstep promptly and safely. Please read our shipping policy below:
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1. ORDER PROCESSING TIME
• All orders are processed and prepared fresh within 24 hours of order confirmation
• Orders placed before 3 PM are dispatched the same day
• Orders placed after 3 PM or on Sundays/public holidays will be processed the next business day
• You will receive order confirmation via email and WhatsApp immediately after placing your order
FRESH MADE-TO-ORDER:
Unlike pre-made products, each batch is prepared fresh especially for you, ensuring maximum freshness and authentic taste.
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2. SHIPPING TIME & DELIVERY
ESTIMATED DELIVERY TIME:
• Metro cities (Mumbai, Delhi, Bangalore, Pune, Hyderabad, Chennai, Kolkata): 3-4 business days
• Other major cities: 4-5 business days
• Remote areas: 5-7 business days
SHIPPING METHOD:
We use Shiprocket's trusted courier partners for safe and timely delivery across India.
Please note: Delivery times are estimates and may vary based on:
• Courier availability in your area
• Weather conditions
• Local circumstances
• Public holidays
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3. SERVICEABLE AREAS
WE CURRENTLY SHIP TO:
Most pincodes across India
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4. SHIPPING CHARGES
FREE SHIPPING:
• 40-piece packs: FREE shipping across India
STANDARD SHIPPING:
• 30-piece packs: ₹60
No minimum order value required.
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5. PAYMENT METHODS
We accept:
✓ UPI (Google Pay, PhonePe, Paytm, etc.)
✓ Credit/Debit Cards (Visa, Mastercard, RuPay, Amex)
✓ Net Banking
✓ Digital Wallets
CASH ON DELIVERY (COD):
NOT AVAILABLE
We currently accept prepaid orders only for:
• Faster processing and delivery
• Lower prices (no COD fees)
• Instant order confirmation
• 100% secure payment gateway
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6. ORDER TRACKING
TRACKING INFORMATION:
• You will receive tracking details via WhatsApp and Email once your order is dispatched
• Track your order in real-time using the tracking link provided
• Receive automatic updates at every stage: Dispatched → In Transit → Out for Delivery → Delivered
TRACK YOUR ORDER:
Visit: https://marwarifood.shiprocket.co/tracking
Or use the tracking link sent to your email/WhatsApp
Need help tracking? Contact us on WhatsApp: +91 9664036380
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7. DELIVERY ATTEMPTS
• Our courier partner will attempt delivery 2-3 times
• Please ensure someone is available to receive the package
• Provide accurate delivery address and contact number
• If delivery attempts fail, the package will be returned to us
FAILED DELIVERY:
If delivery fails due to:
• Incorrect address provided
• No one available to receive
• Customer refused delivery
Return shipping charges may apply for re-delivery.
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8. DAMAGED IN TRANSIT
If your package arrives damaged:
• DO NOT accept the delivery if outer packaging is severely damaged
• If accepted, inspect immediately and take photos
• Contact us within 24 hours with photos of the product and packaging
• We will arrange a FREE replacement immediately
Contact: WhatsApp +91 9664036380 or customercare@marwarifood.com
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9. ORDER CONFIRMATION
• You will receive order confirmation via email and WhatsApp immediately
• Dispatch notification with tracking details within 24 hours
• Delivery updates throughout the shipping process
• Delivery confirmation once the order reaches you
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10. PACKAGING
Our products are packed with care:
✓ Food-grade, airtight containers
✓ Sealed for freshness
✓ Protective outer packaging
✓ Hygienically packed to maintain quality during transit
Each package includes:
• Product details
• Manufacturing date
• Best before date
• Storage instructions
• FSSAI license information
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11. SPECIAL INSTRUCTIONS
DELIVERY ADDRESS:
• Provide complete address with landmark
• Include correct pincode
• Provide active mobile number for delivery coordination
BUSINESS DELIVERIES:
If shipping to an office address, mention:
• Company name
• Floor/department details
• Office hours
GIFTING:
Want to send as a gift? Mention in order notes and we can:
• Add a gift message (provide text in order notes)
• Use special packaging (contact us before ordering)
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12. BULK ORDERS & CORPORATE GIFTING
For bulk orders (10+ packs) or corporate gifting:
• WhatsApp us at +91 9664036380
• Email: customercare@marwarifood.com
• We offer special pricing and customized packaging for bulk orders
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13. INTERNATIONAL SHIPPING
Currently, we ship within India only.
For international shipping inquiries, please contact us at customercare@marwarifood.com
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14. SHIPPING DURING FESTIVALS
During peak seasons (Diwali, New Year, etc.):
• Order processing may take 24-48 hours
• Delivery may take 1-2 extra days
• We will notify you of any delays via WhatsApp/Email
• Place orders in advance to ensure timely delivery
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15. UNDELIVERED PACKAGES
If a package is marked as delivered but you haven't received it:
• Check with family members, neighbors, or security
• Verify the delivery address in your order confirmation
• Contact the courier partner using your tracking number
• Contact us immediately: +91 9664036380
We will investigate with our shipping partner and resolve the issue.
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16. CONTACT US
For shipping-related queries:
WhatsApp: +91 9664036380 (Fastest response - Available 10 AM to 7 PM IST)
Email: customercare@marwarifood.com
Response Time: Within 2-4 hours during business hours
We're here to ensure your Bikaneri Besan Ki Puri reaches you fresh and on time!
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17. COMMITMENT TO QUALITY
We are committed to:
✓ Making your besan puri fresh to order
✓ Using hygienic packing methods
✓ Ensuring safe delivery
✓ Providing tracking transparency
✓ Resolving any shipping issues promptly
Your satisfaction is our priority. If you face any shipping-related concerns, please reach out and we'll make it right!
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